Product Care & Repair

We are delighted to offer cleaning and repair for most Jawhara products. Our services include:

       Professional jewellery resizing, cleaning, polishing and repair 

For other servicing questions, please contact or call 04 506 2000

To submit a repair request by mail. Terms and conditions apply


How to Care for Your jewellery

Gemstone and Pearl jewellery

Crafted from precious materials, diamond, gemstone and pearl jewellery requires special care and attention. 

Day-to-day Care

Diamond, gemstone and pearl jewellery needs to be treated with care. Even a diamond, the world’s hardest material, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstone and pearl jewellery to the following:

       Variable temperatures

        Perfumes and cosmetics

        Ultrasonic cleaning

        Household chemicals


Gold jewellery

Between professional servicing, most gold jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings are snug and clasps and joining are secure.

Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolor and possibly disintegrate.

jewellery storage is important as well. At the time of purchase, all Jawhara jewellery is wrapped in a protective box, case or tarnish-resistant pouch. Between wearing, we recommend that you place it back in its original case or another suitably lined box or pouch.