What is the Diamond Certificate?
The Diamond Certificate is awarded by 3rd party international lab.
What is Your Lifetime Warranty?
Kindly find our Lifetime Warranty Details in this link
How can I get an item repaired?
We repair items made by Jawhara. Kindly bring your item to the Jawhara store nearest you. To check the status of your repair, please contact Customer Service at 04 506 2000. Representatives are available 9:00AM-6:00PM Saturday-Thursday
Shipping Charges & Delivery?
- • Currently, we Ship only within United Arab Emirates and with no shipping charges.
- • Jawhara Jewellery is responsible for the shipping process of orders as we will fully ensure that apart from the customized jewellery, orders will be delivered to you within 3 working days.
- • Customized jewellery will be delivered to you within 5 working days.
Payment method does Jawhara accept?
- • We only Accept credit/ Debit card Payment only, we don’t have cash on delivery Option for payments on our website.
Can I send someone a gift from Jawhara or ship it to a different address than mine?
Yes. Simply enter the delivery address during the ordering process and Mention Reciver name.
Your item will be delivered with the relevant certificates.
What is your Return policy?
Kindly check our Returns Policy in this link
Does Jawhara save or disclose our credit account holder information?
As for requesting credit card information, we only ask for the front page of the card.
What if I have placed a duplicate order?
In the case of duplicating an order, please contact our Customer Care team using our Contact Us link to give the details. They will take the necessary steps to ensure everything gets sorted out to your satisfaction.
Do I have to be available to sign during the time of delivery?
Yes, you have to be there to sign during the time of order delivery. For security reasons all orders require a signature with the receiver’s name upon delivery, and presentation of a valid ID in the same name as the receiver on the order.
How do I track my order?
Once you finish your order will send you the tracking link via email
What shipping provider do you use?
We do ship our own team.
How do I know my ring size?
Please visit Jawhara sizes guide to help you choose the right size.
There’s also a size guide link in the product description, below "Select Size", that links to a full overview of all size measurements.
How do I change my delivery address or scheduled delivery date?
Please contact Jawhara Contact Us as soon as possible
I have not received my order on time?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery, and we apologize for any inconvenience, if we didn’t deliver your order within our usual promised time.
If such thing happened, please contact Us through any of our channels, you may find contact us page in thislink.
Do you have an instalments option and how it works?
We do not have an instalment plan via online orders.
Can I place an order via telephone?
Yes you can do that, in order to do that please WhatsApp us on +971 50 752 8012
Can I ship an order to multiple addresses?
No, you should mention only one delivery address.